a-z of services

afternoon tea

We put the kettle on between 3pm and 5pm in The London Carriage Works.


Liverpool John Lennon Airport (JLA) and Manchester Airport are 30 and 60 mins away respectively. We are happy to organise either a taxi or chauffeur service on your behalf (to JLA there is a regular local bus service). Ask reception to help with transport and information on flight times.

audio books

Catch up on some poetry, history or a bit of Winnie the Pooh. Our audio library is with our music. Perfect if your reading glasses are back on the kitchen table.


Baby cots are available, as are some vital supplies – nappies, wipes and changing mats. Registered baby sitters and nannies can be arranged via a local nursery. Please call reception for further information.


The London Carriage Works bar is open all day until 11pm and mignight Friday and Saturday nights.  Sit yourself on a sofa or high stool and enjoy the buzz. After hours, guests may be requested to move to the bookroom – next to the reception – service can then be continued by the night team.


Our full cooked breakfast and as much as you can eat from our continental buffet is £18.50.  If booked in advance we will discount this to £13.50 – a saving of £5 per person.  To add breakfast to this booking just call our reservations team on 0151 709 3000.

Breakfast is served in the restaurant, sofa or table.

Monday to Friday: 7am -10am

Saturday and Sunday: 8am – 10.30am. Our busy times at weekends are between 9am and 10.30am.

business centre

We have an office, computer and printer available for guest use and reception will be happy to help with your administration needs. Our fax number is +44 151 709 2454.

check in/out times

Check in is from 3pm, check out by 11am Monday to Friday and noon Saturday and Sunday. Late departures can be arranged, just ask reception.


The closest chemist is open from 9am to 6.30pm Monday to Friday, 9am to 1pm on Saturday and closed on Sundays. In an emergency there is a chemist open till 11pm and a 24 hour supermarket which are both a five minute taxi ride away. (We do stock a small number of toiletries at reception).


We have toys, colouring books and dvds for your darlings. We will run them up to your room. Just send out the SOS and they’re yours.


The London Carriage Works restaurant is open:


7am – 10am Monday to Friday
8am – 10.30am Saturday and Sunday


12 noon – 3pm Everyday


5pm – 10pm Monday to Saturday
5pm – 9pm Sunday


We are a very dog-friendly hotel. Please let us know if we can help to make pooch feel more comfortable. Dogs are welcome in the sofa side of The London Carriage Works.


Ask us at reception for a good uphill and downhill running route, or see further on for details of our gym.


We are open every day, all day and all year- so we are very conscious that we manage our waste and energy use responsibly. We want to let you know that we recycle everything that is recyclable and that we keep the colour green in our heads with all our business relationships.

guest services

Call reception for assistance with any of the following:

  • car hire and travel enquiries
  • clubs and bars
  • flowers
  • meeting rooms
  • restaurants
  • secretarial services
  • shopping
  • sightseeing
  • theatre and entertainment
  • travel arrangements


Our 24 hour gym has treadmills, a bike, a cross trainer, a rower and free weights. Please ask at reception for the access code.

internet access

We have free Wi-Fi in our rooms and public areas.


Irons and ironing boards are available in your room. We are a dab hand ourselves at a cutting-edge crease, so just let us know if we can do it for you (at no charge).

massage & manicure

Each treatment lasts an hour. For tips and toes in your room, ask reception for our recommendation.

aromatherapy massage

An aromatic treatment promoting deep relaxation and well being.

luxury aromatherapy facials

Includes massage to face, scalp and arms whilst face masks and oils are left to draw out toxins and moisturise.

indian head massage

Western interpretation of a traditional Indian therapy, this treatment can relax or invigorate but has an overall balancing effect.

swedish massage

Full body, deep work massage. No nonsense.


Reflexology is based on the principle that there are areas or reflex points on the feet and the hands that correspond to each organ, gland and structure in the body. By working on these reflexes, tension is reduced throughout the whole


From Japan, shiatsu uses hand pressure and manipulative techniques to balance the body’s energy and promote good health.

availability and prices

Fee per hour.

monday to friday 7am – 11pm £40 – £50
saturday 9am – 11pm £45 – £50
sunday 10:30am – 5pm £50

Please note there is a 12-hour cancellation policy with all treatments – if cancellation is after 12 hours, 50% of treatment is payable.

meeting rooms

We offer five meeting areas, for private dining, exhibitions, screenings, conferencing and similar meetings. Facilities include plasma screen, dvd player, telephones, and broadband internet access. For further information and menus, please ask reception.

ren (it’s Swedish for clean)

We hope you enjoy the ren skincare, do take them home with you. If you love them as much as we do we have a selection of retail sizes in reception. Please refer to the list in your desk drawer for the full range of products.

room service

Twenty-four hour room service is available. Please look at the TLCW à la carte menu for inspiration, breakfast, brunch, lunch, dinner or just an apple? Between 10pm and 7am a simple night service menu takes over. There will be a £3.50 charge per tray ( unless it’s just the apple). For drinks, from aperitifs to bedtime hot chocolate there is no charge.

shiny shoes

A complimentary shoe-shine service is available. For collection please call reception.


All our rooms are non-smoking. We will charge £100 if we find we have to deep clean the room after a guest has chosen to smoke.


Health and beauty therapists are available for a variety of treatments in the privacy of your own room. Please give as much notice as possible when booking. Ask at reception for the range of treatments available.


The closest main line station is Liverpool Lime Street, 15 minutes walk away or a short taxi ride. If you would like times, tickets, or transport, please call reception.