A-Z of Services


1931


Breakfast
7am - 10am Monday to Friday
8am - 11am Saturday and Sunday

Open from 12 noon until 10pm everyday serving pizzas, breads and salads. 

Entrance beside reception and where breakfast will be served every day.

To book your table call 0151 705 2223 or ask reception to make your reservation.

afternoon tea

We put the kettle on between 12noon and 4.30pm in The London Carriage Works restaurant. Freshly baked scones, clotted cream and jam, traditional finger sandwiches and delicious cakes with your choice of loose-leaf tea and/or sparkling English wine.

To book call 0151 705 2222, tlcw@hopestreethotel.co.uk or ask reception to make your reservation.

If we have 48 hours’ notice, we can accommodate a complete gluten free or vegan afternoon tea.

airports

Liverpool John Lennon Airport and Manchester Airport are 30 and 60 mins away respectively. We are happy to organise either a taxi or chauffeur service on your behalf (to John Lennon Airport there is a regular local bus service).

Don't hesitate to ask reception for help with transport and information on flight times.

babies

Baby cots are available, as are some vital supplies – nappies, wipes and changing mats.

bar

The London Carriage Works bar is open all day until 11pm and midnight Friday and Saturday nights. Sit yourself on a sofa or high stool and enjoy the buzz. After hours, guests may be requested to move to the bookroom – next to the reception – service can then be continued by the night team.

breakfast

A cooked breakfast - from full 'Liverpool' to eggs Benedict coupled with a continental buffet is £19.50. If booked in advance of your stay this is discounted to £15.50 - a saving of £4 per person.

Breakfast is served in 1931
• Monday to Friday 7am - 10am
• Saturday and Sunday 8am - 11am
Please note our busy times at weekends are between 9am and 10:30am.

We also offer a full vegan and gluten free breakfast.

business meetings

We have a range of seven areas ideal for meetings, conferences, trade demonstrations, product launches and more.

If you’d like more information please contact the events department on events@hopestreethotel.co.uk or ask reception for details.

car parking

There are on-street parking meters on and around Hope Street. The meters operate from 8am to 6pm (parking is free between 6pm and 8am).

There is a metered car park on Caledonia Street, opposite the hotel (£16 for 24 hours).

We have an agreed preferential rate for our guests at the Anglican Cathedral car park on Upper Duke Street, a five-minute walk from the hotel. (£10 for 24 hours). Upon arrival at the Anglican Cathedral car park, take a ticket at the entrance barrier, park your car and go to the Constable's Lodge to exchange your ticket for a discounted rate. Please make sure you exchange your ticket once parked in order to receive the discount.

Come to reception when you arrive and we will point you in all the right directions.

check-in and check-out

Check-in is from 3pm, check-out by 11am.

If you are arriving before check-in, we will look after your bags while you go to explore. Late departures can be arranged, just ask reception.

children

We have toys, colouring books and movies for your darlings. We will run them up to your room. Just send out the SOS and they’re yours.

cinema

An exciting facility – a private cinema for up to 39!

Available for hire along with the spacious Cinebar – for details and costings contact events@hopestreethotel.co.uk or ask reception for details.

clubroom

Look out for the opening of this exclusive area for our hotel guests, where you’ll be able to enjoy complimentary afternoon tea, canapes, pre-dinner drinks and even a night cap!

concierge

Looking for inspiration of where to go and what to do then just call our reception team.

They can help with anything from car hire and travel enquiries to which clubs and bars are best, flowers and meeting rooms, to shopping trips, sightseeing, theatre and art galleries – and much more!

corporate hospitality

We have a range of event spaces, including some at the top of the hotel with the very best views the city has to offer. They even have their own private terraces! These are elegant spaces which your clients and company will thank you for finding. Meals are provided by our award-winning restaurant, The London Carriage Works. A grand location for any corporate hospitality or private dinners you or your company may be looking to host.

For details and a show around contact events@hopestreethotel.co.uk or ask reception for details.

corporate rates

Here on business? If you’re looking to stay regularly then we offer discounted corporate rates – a good way to ensure your room rate is the same every time you stay from Sunday through to Thursday night.

For details contact charlotte@hopestreethotel.co.uk or ask reception for details.

dining

Lots of options. The London Carriage Works and opening in late June, 1931. You can order room service from their menus. A night menu is also available.

dogs

We love dogs! There is a one-off charge of £15 per stay. We can provide bedding and toys; just ask at reception.

Guide and Assistance dogs are welcome in both our restaurants, The London Carriage Works and 1931 (opening June 2021) and all four-legged guests are welcome on the sofa side of The London Carriage Works restaurant.

drinks

The London Carriage Works bar is open all day until 11pm Sunday to Thursday and midnight Friday and Saturday nights. Sit yourself on a sofa or high stool and enjoy the buzz.

After hours, guests may be requested to move to the New Bookroom – next to the reception – service can then be continued by the night team.

Drinks can also be ordered and brought to your room. A £3.50 tray change will be applied.

exercise

Ask at reception for good flat, uphill and downhill running routes, we can provide you with maps that take you to Sefton park, Princes Park or the waterfront. Our 24-hour gym has treadmills, bike, cross trainer, rowing machine and free weights. 

families

Many of our studio rooms and above have sofa beds, ideal for families with up to two children under 12. If you have more than two children and require a sofa bed and a put-up bed then a Lounge suite or above is the room category to consider.

To discuss and book your family stay call 0151 709 3000, reservations@hopestreethotel.co.uk or ask reception for details.

fire

At 11am every Monday the fire alarm is tested.

Should the fire alarm sound at any other time please make your way out of the building. Do not use the lift but the nearest set of stairs. Staff will be on hand to guide. The assembly point is on the corner of Hope Street and Hope Place. 

green

We are open every day, all day and all year - so we are very conscious that we manage our waste and energy use responsibly. We want to let you know that we recycle everything that is recyclable and keep the colour green in our heads with all our business relationships.

guest office

We have an office, computer and printer available for guest use and our reception team will be happy to show you where it is located.

guest services

Call reception for assistance with any of the following: car hire and travel enquiries, clubs and bars, flowers, meeting rooms, restaurants, secretarial services, shopping, sightseeing, theatre and entertainment or travel arrangements – and any other questions or queries which pop into your head.

gym

Our 24-hour gym is part of Hope Street Hotel Spa. It is complimentary for hotel guests and has treadmills, bikes, cross trainers, rowing machines and free weights.

Please ask at reception or in the spa for access.

housekeeping

The housekeeping team will visit your room every day of your stay. They will freshen and clean and every third day change your bedding and towels.

If you would like anything in particular sorting please let reception know, also if you’d like the housekeeping team to call at a specific time then also let reception know.

internet

We have free Wi-Fi in all rooms and public areas.

Network - Hope Street Hotel WiFi
Code - 40hope40

irons

Irons and ironing boards are available in your room. We are a dab hand ourselves at a cutting-edge crease, so just let us know if we can do it for you (at no charge).

maintenance

Something wrong in your room? Please call reception and we’ll come and help, or if necessary, arrange for maintenance to come and fix. 

meeting and business rooms

We offer seven meeting areas, for private dining, exhibitions, screenings and conferencing. Facilities include TV, telephones, and Wi-Fi. For further information and menus, please ask reception.

nespresso

Every room has tea and Nespresso making facilities. If you run out of coffee pods just let us know and we’ll bring supplies. 

peace

Just transfer the peace sign from the inside of your door to the outside handle to signal that you don’t want to be disturbed. 

private dinners

Discover our event spaces, including some at the top of the hotel with the very best views the city has to offer. Some even have their own private terraces! These are elegant spaces which your family and friends will thank you for finding. Meals are provided by our award-winning restaurant, The London Carriage Works. A grand location for any celebration you make be looking to host.

For details and a show around contact the events department on events@hopestreethotel.co.uk or ask reception for details.

ren (it’s Swedish for clean)

We hope you enjoy the ren skincare, do take them home with you. If you love them as much as we do we have a selection of retail sizes in reception. Please refer to the list in your desk drawer for the full range of products.

restaurants

The London Carriage Works has 2 AA Rosettes and has an AA Notable Wine List. 

Lunch
12 noon - 3pm Everyday

Dinner
5pm - 10pm Monday to Saturday
5pm - 9pm Sunday

Afternoon tea
12 noon - 4.30pm Everyday

Bar menu 
12noon - 10pm Everyday

Our guests are welcome to relax anytime in The London Carriage Works restaurant with drinks service between these hours.

We advise guests to book in advance for Friday and Saturday nights. Contact tlcw@hopestreethotel.co.uk, call 0151 705 2222 or ask reception to make your reservation.

1931

Breakfast
7am - 10am Monday to Friday 
8am - 11am Saturday and Sunday

Open from 12noon until 10pm everyday for pizzas, breads and salads 

Entrance beside reception. To book your table call 0151 705 2223 or ask reception to make your reservation.

room service

24-hour room service is available. Please look at the TLCW and 1931 menus for inspiration.

Between 10pm and 7am a simple night service menu takes over.

There will be a £3.50 charge per tray.

sightseeing

There are many informative, entertaining and professional tours available to help you get under the skin of what makes this fine city of Liverpool tick. From hop on hop off bus tours to taxi and walking tours there is something to suit – take your pick here

Or explore some of our lovely neighbours yourself – click here for the local sights. 

smoking

Hope Street Hotel is a non-smoking hotel, all our rooms are non-smoking, including those with balconies. We will charge £200 if we find we have to deep clean the room after a guest has chosen to smoke.

spa

Hope Street Hotel Spa is an oasis of tranquil calm and included in The Times Travel as one of their ’30 spectacular spa breaks’. Here you will find steam, heat, pools, fragrance, ice and drenching. There are treatments for face, body, feet and hands.

As a hotel guest you can book a three-hour thermal journey, at a discounted rate of £35 (Monday – Thursday) and £45 (Friday - Sunday). REN, Temple Spa and Leighton Denny treatments are also all available.

To enquire about availability and make a booking during your stay contact spa@hopestreethotel.co.uk or call the spa on 0151 705 2233.

swimming pool

There is a 15-metre pool which is part of Hope Street Hotel Spa. Pool access is available for adults and those over 16 only who book a thermal journey or spa package. Hotel guests can book a discounted thermal journey for £35 (Monday - Thursday) and £45 (Friday - Sunday).

To enquire about availability of a three-hour thermal journey or spa treatments, during your stay contact spa@hopestreethotel.co.uk or call the spa on 0151 705 2233

taxi

Please call reception and we will arrange for your taxi.

tea and coffee making

Every room has tea and Nespresso making facilities. If you run out of coffee pods, tea, biscuits or mineral water just let us know and we’ll bring fresh supplies. If you would like a jug of fresh milk, just call reception. 

The London Carriage Works

The London Carriage Works has 2 AA Rosettes and has an AA Notable Wine List.

Lunch
12 noon - 3pm Everyday

Dinner
5pm - 10pm Monday to Saturday
5pm - 9pm Sunday

Afternoon tea
3pm - 5pm Everyday

Bar menu
12noon - 10pm Everyday

Our guests are welcome to relax anytime in The London Carriage Works restaurant with drinks service between these hours.

We advise guests to book in advance for Friday and Saturday nights. Contact tlcw@hopestreethotel.co.uk, call 0151 705 2222 or ask reception to make your reservation.

toiletries

Forgotten something? We have emergency supplies like toothbrushes, toothpaste, and shaving sets. We also have a mini shop stocked with other essentials like deodorant, mouth wash, tights etc. Just call reception.

Our hotel house toiletries are REN (which means clean in Swedish) and in Hope Street Hotel Spa we also use REN alongside Temple Spa and Leighton Denny, all of which can be purchased from reception or the spa.

tours

There are many informative, entertaining and professional tours available to help you get under the skin of what makes this fine city of Liverpool tick. From hop on hop off bus tours to taxi and walking tours there is something to suit – take your pick here.

Or explore some of our lovely neighbours yourself – click here for the local sights. 

trains

The closest main line station is Liverpool Lime Street, 15 minutes walk away or a short taxi ride. It also has local lines north and south to Southport and Chester. If you would like times, tickets, or transport, please call reception.

tv

Sky Sports and BT sports are both available on your in-room TV.

weddings

Hope Street Hotel loves weddings. We love the ceremony, the catering, the party and we love the chance to create and care for your most important day of the year.

We have a number of rooms which are licensed for weddings and civil partnerships ranging from the light and airy Fifth spaces with floor to ceiling windows and breathtaking views, to the more intimate Old Bookroom with original brickwork and columns.

Our restaurant, The London Carriage Works caters for all of our wedding parties whether it be a ‘big one’ (up to 120 guests) or a more intimate one (just the two of you?).

If you need more information or want to check availability then contact weddings@hopestreethotel.co.uk or ask at reception.

zoo

There isn't one on site - the nearest is in Chester! (and it's really good)