Hope Street Hotel Access Statement*
*Including Hope Street Hotel, Hope Street Hotel Spa, The London Carriage Works and 1931Updated August 2023Introduction
Hope Street Hotel - including its two destination restaurants (The London Carriage Works and 1931), nine event spaces, and spa - are located at 40 Hope Street, Liverpool L1 9DA.
The building combines 19th century listed architecture with modern adaptions and extensions (completed in 2021). Whilst we aim to meet the needs of all our guests, there are some period features that might limit accessibility.
We look forward to welcoming you to Liverpool and Hope Street Hotel. If you have any queries or require any assistance please phone 0151 709 3000 or email email@example.comPre-arrival
- Lime Street mainline station - a 15-minute walk or 5-minute drive from Lime Street station.
- John Lennon Airport - a 20-minute drive to the hotel.
- M6 motorway – a 25-minute drive to the hotel.
Accessible taxi service:- Com Cabs 0151 298 2222. We are happy to arrange an accessible taxi pick-up service.
For public transport information – visit https://www.merseytravel.gov.uk/bus/accessibility/ or call Traveline at 0871 200 2233.
Using public transport -
Car parking and arrival
- The nearest bus stop is on Hardman Street (a 4-minute walk from the hotel). The bus numbers are 86, 86a and 86c and they run every 6 minutes to and from the town centre/Lime Street station.
- The nearest bus stop to board the bus for John Lennon Airport is on Myrtle Street (a 4-minute walk from the hotel). The bus numbers are 86a and 80a and they run every 15 minutes.
Hotel entrance - reception
- There are on-street parking meters on and around Hope Street. The meters operate from 8am to 6pm (parking is free between 6pm and 8am).
- There is a metered car park on Caledonia Street, opposite the hotel (£16 for 24 hours). Click here for directions.
- The Anglican Cathedral car park on Upper Duke Street is a five-minute walk from the hotel. (£14.50 for 24 hours). Click here to get directions.
- There are three Blue Badge spaces opposite the hotel on Caledonia Street alongside the Philharmonic Hall, a one-minute walk away.
- There is a dropping-off space at the top of Hope Place, at the corner of Hope Street, less than a minute walk to the hotel entrance.
- Guests can be dropped off directly outside the hotel on Hope Street itself.
- The hotel reception is open and staffed 24 hours a day, 365 days a year.
- The entrance to the hotel is through the main door on Hope Street.
- The main entrance door is made of glass. Please note that the main entrance does not have automatic or revolving doors.
- The entrance through the door leads to a flat surface across the coir entrance matting and then there is oak flooring to the reception desk.
- The reception area is large with three seating areas, and an an adjacent lounge called the ‘New Bookroom’.
- The New Bookroom has one wall of windows with curtains and low coffee tables. It is lit by ceiling lights and floor lamps and has leather sofas, All furniture can be moved and arranged for better ease of access.
- There is a wheelchair-accessible check-in desk – a dropped counter of 700mm.
- We have a scanning pen, to assist visually impaired guests at check in or out or to read menus.
- A magnifying glass is available upon request.
- All wheelchair users are shown the most accessible routes to use during their stay.
- Guests with reduced mobility can be allocated rooms close to lifts and advised on accessible routes around the hotel.
- Our guest office is situated within our reception area, close to a gender-inclusive accessible WC and is available to all guests.
- It has computer, printer and stationery. There is an office chair that can be removed – staff will be happy to arrange. The height of the desk is 750mm.
- The office has wooden flooring.
Hotel public area accessible toilets
- There is a gender- inclusive accessible WC at the far end of our reception area. The reception area is all o one level.
- There is a gender-inclusive accessible WC, primarily associated with The London Carriage Works, but available to all hotel guests. It is accessed via lift, or one flight of stairs from the restaurant level.
Public areas – stairs, landings, corridors
- Corridors outside bedrooms have seagrass carpets. They are 1104mm (45ins) wide.
- Public corridors have wood floors.
- The stairs are a mixture of wood and slate with a handrail on one side.
- Lighting in public areas is predominantly ceiling spotlights.
- Refuge areas are on the landings outside the lifts on all floors.
- There are automatic audible smoke alarms in all public spaces. These are tested every Monday at 11am.
Bedrooms, bathrooms, shower rooms and toilets
Hope Street Hotel Spa
- We have four wheelchair-accessible rooms, with bathrooms including baths and showers, grab rails and emergency cords.
- Shower stools are available on request.
- Most of our rooms are on one level, and many have open wet room-style shower spaces. Our rooms have solid wood floors.
- Furniture in all our rooms may be moved or removed.
- All our rooms have white walls, curtains and blinds, white bedding and white towels.
- Most bedrooms are lit with floor lamps, desk lamps and headboard lamps. Some berooms have overhead lighting as well as lamps. All lighting is controllable from the bedside. Extra lamps can be provided.
- We have non-allergenic bedding and/or sheets and blankets on request
- We have vibrating alarm clocks available on request.
- Bedrooms are locked with traditional keys and are not self-locking.
- The spa is on the lower ground floor and is accessible via lift or curved staircase with 18 steps.
- Our spa includes a 15-meter indoor pool, courtyard vitality pool, herbal sauna, Himalayan salt sauna, aroma steam room, experience showers, tepidarium, hammam, rasul and treatment rooms.
- The thermal journey area - including Himalayan salt sauna, aroma steam room, tepidarium, herbal sauna, ice bucket, water drench and experience showers - all have level access.
- There are two fully accessible treatment rooms.
- The indoor swimming pool is accessed by steps from both ends of the pool.
- The spa has separate changing rooms and lockers for women and men, and a separate gender inclusive and fully accessible changing room, including toilet, shower and lockers.
- We would generally advise and encourage carers to accompany guests with accessibility needs to assist with mobility.
- The gym is available to all hotel guests, and is open 24/7.
- It is on the lower ground floor, next to the spa – and may be accessed via stairs or lift.
- It is opened using a wristband – our spa reception will provide these.
- The gym has four running machines, two rowing machines, two cycle machines and a cross trainer. There are three benches for use with dumbbell/free weights and a rack with weights.
- There is a water fountain and bottled water available.
- The entrance door is 980mm (38.5ins)
- The floor is wood, with fixed mat areas.
- There fluorescent ceiling lighting.
- There is music, and television screens (for the running and rowing machines).
The London Carriage Works restaurant
- The London Carriages Works is a 60-cover restaurant, and also has an adjacent 45-cover bar area.
- The main entrance is via four steps up from the pavement on Hope Street. The main doors are oak and glass.
- There are two entrances to the restaurant from outside for wheelchair users, or those with mobility difficulties:
- Using the hotel main entrance, take the main lift down to basement level, turn left out of the lift and turn right along the corridor to a second lift. Take this lift up directly to The London Carriage Works
- A level access entrance on Hope Place that leads directly to a lift to The London Carriage Works. Note that our team need to be notified to open the door as there is a Planning Restriction on its use - call reception on 0151 709 3000.
- All furniture in the restaurant and the bar can be moved to accommodate larger wheelchairs.
- The floor is oak throughout.
- Two walls are floor-to-ceiling windows allowing plenty of natural light supplemented by overhead lights and candles for evening service.
- Large print menus are available on request. We have a scanning reading pen for guests with a visual impairment to assist with reading menus. On request, staff can read aloud all or any menu items.
- Lunch and dinner are table services. We cater for dietary requirements – no need to tell us in advance, unless is you have a specific request.
- A gender-inclusive, accessible toilet is available - from the restaurant, a lift will take you directly to the floor below where it is situated.
- 1931 is a 100-cover restaurant.
- The restaurant has level access via the front entrance on Hope Street opposite the Philharmonic or via five steps from the hotel reception.
- Large print menus are available on request. We have a scanning reading pen for guests with visual impairments to assist with reading menu. On request staff will read aloud all or any menu items.
- Flooring is mainly wood, with some tiles. Some seating is fixed, but most tables and chairs can be moved easily to accommodate wheelchairs.
- Breakfast service is a buffet. The team can assist guests with choices and serve to the table.
- There is a gender-inclusive, accessible WC on the same floor as the restaurant. Additional male and female toilets are on the floor below, and are accessed by a flight of stairs.
For specific questions and requirements about our event spaces please contact te Events team on 0151 709 3000 or firstname.lastname@example.org.
- The Residents’ Lounge is in the basement accessible by lift or two flights of stairs. The floor is wood and slate. The lighting is ceiling spotlights. All the furniture is movable.
- The Old Bookroom is at ground level on the Hope Place side of the building, and is accessed via lift or a flight of stairs from the hotel. It has ceiling spotlights, a wood floor and one wall of floor-to-ceiling windows. It is next door to a gender-inclusive, accessible WC.
- The Fifth One, situated on the fifth floor of the hotel and accessed by lift. The room can seat 60, and has ceiling spotlights, a wood floor and two walls of floor-to-ceiling windows with lots of natural light. It has a roof terrace accessed by folding glass doors with a small lip from indoor to outdoor. There is a gender-inclusive, accessible toilet nearby.
- The Fifth Two, situated on the fifth floor of the hotel and accessed by lift. This room can seat 110, and has ceiling spotlights, wood floor and floor-to-ceiling windows with lots of natural light. It has two terraces: one large with a view out over Hope Street to the Metropolitan Cathedral and one smaller with a view out to the liver building and city of Liverpool. Both terraces have a small lip from indoor to outdoor. There is a gender-inclusive, accessible toilet nearby.
- The First, on the first floor of the hotel, is accessible by lift The room has large windows across one wall bringing in lots of natural light, as well as ceiling spotlights and wooden floors. It has one long oval table in the middle of the room. There is gender-incusive accessible toilets just outside this room.
- The Cinema is accessible through the Cinebar (see below), and is on the first floor of the hotel. The cinema has 39 seats, split between two-seater sofas and single armchairs. There is thick pile carpet all the way through. There are shallow steps up the right hand side of the room to get access to the second to sixth row seats. There are ceiling spotlights that are dimmed when the show starts and there are strip lights on the stairs that stay on throughout screenings.
- The Cinebar, on the first floor of the hotel, is accessible by lift and a ramp. There are nine small round tables with two or three chairs around each one. The room has wooden floors, large windows along one wall, ceiling spotlights and a bar at the far end of the room. There is a gender-inclusive, accessible toilet nearby.
- The Boardroom is on the basement level on the hotel and accessible by lift. It seats 14, and has wooden floors, and ceiling spotlights (no natural light). There is one rectangle table in the centre of the room with chairs around it.
Our contact Information
- Our staff have in-house disability awareness training and all feedback from our guests on accessibility is welcomed and acted on, wherever possible.
- Evacuation procedure is detailed on the wall within your room. Staff will go through any queries in person at arrival or during your stay.
- The in-room TV portal gives you an ‘a to z’ of hotel information and further information about Hope Street and Liverpool.
- All dogs are welcome at Hope Street Hotel, 1931 and The London Carriage Works bar area. Only assistance dogs are allowed in The London Carriage Works restaurant.
- Room service is 24 hours, after 10pm the menu becomes the night service menu until breakfast.
- Our local hospital and A&E department is the Royal Liverpool University Hospital – a 5-minute taxi ride and our local surgery is The Brownlow Hill Practice opposite the hospital.
- The hotel operates low energy lighting throughout.
- Our internet access – broadband and Wi-Fi are free.
- We want all our guests to be comfortable, relaxed and happy during their time with us - please let us help you as much as we can.
Address: 40 Hope Street Liverpool L1 7LS
Telephone: 0151 709 3000