Safe and sound
The safety and security of our guests and staff remain of paramount importance.
our team, our guests and our spaces
Whilst most legal restrictions have been lifted, we are following Government advice to continue to wear face masks in public areas, except when seated.
Our teams continue to wear masks and PPE. We have adapted our staff areas and offices so that our teams can practise physical distancing. We have strict routines of hand washing and sanitising equipment. We have adapted working patterns for our staff to minimise contact and continue to implement health checks.
We will continue with thorough cleaning of public spaces throughout the day, focusing on high contact surfaces - using COVID-specific anti-viral products.
We have signage for physical distancing and hand sanitisers have been placed throughout the hotel.
We are keeping all areas airy and fresh with open doors and windows wherever possible.
In an effort to minimise your time at check-in, we can email your registration form for you to complete at home.
We can arrange for you to pay for your room using a payment link in advance - let us know if you would prefer this.
We have contactless chip and pin machines which support Apple Pay and Google Pay to pay any value contactless using your mobile. Other contactless card payments will be limited to £45 but you are able to make larger payments as usual by chip and pin method.
Our lifts are limited to one person or one household during your stay. Rooms are allocated carefully to allow as much time as possible between guests.
Our housekeepers have extra time to clean bedrooms. They wear suitable PPE with anti-viral cleaning products, and extra attention is given to bathroom fixtures and room amenities.
Hotel information can be found on our website and we are always at the end of the phone.
You have the option for an Express check out - we can email you a copy of your bill in the morning and you can reply to accept charges and leave your key in the room on departure. Otherwise, come and say goodbye and leave your key with reception.
As guidance changes, we will immediately introduce any new measures required by the UK Government.
Updated on 19 July 2021