Safe and sound
The safety and security of our guests and staff remain of paramount importance.
our team, our guests and our spaces
Guests must wear face masks at all times within all the public areas of the hotel.
Our teams wear masks and PPE as required. We have adapted our staff areas and offices so that our teams can practise physical distancing. We have strict routines of hand washing and sanitising equipment. We have adapted working patterns for our staff to minimise contact and implemented health checks.
We have thorough cleaning throughout the day, focusing on high contact surfaces - using COVID-specific anti-viral products.
We have signage for physical distancing and hand sanitisers have been placed throughout the hotel.
We are keeping all areas airy and fresh with open doors and windows wherever possible.
food and drink
The London Carriage Works is closed form 31 December 2020 until further notice.
In an effort to minimise your time at check-in we can email your registration form for you to complete at home.
We can arrange for you to pay for your room using a payment link in advance, let us know if you would prefer this.
We have contactless chip and pin machines which support Apple Pay and Google Pay to pay any value contactless using your mobile. Other contactless card payments will be limited to £45 but you are able to make larger payments as usual by chip and pin method.
Our lifts are limited to one person or one household during your stay. Rooms are allocated carefully to allow as much time as possible between guests. Our housekeepers have extra time to clean bedrooms. They wear suitable PPE with anti-viral cleaning products, and extra attention is given to bathroom fixtures and room amenities. The TV remote controls and room keys are put in protective covers after sanitising, and glasses and mugs are machine washed and wrapped. We have removed all printed materials and menus from the desks to keep our surfaces clear. Hotel information can be found on our website, but remember we are always at the end of the phone.
You have the option for an Express check out - we can email you a copy of your bill in the morning and you can reply to accept charges and leave your key in the room on departure. Otherwise, come and say goodbye and leave your key with reception.
As guidance changes, we will immediately introduce any new measures required by the UK Government. Wednesday 30 December